privacy policy

Effective Date: december 1, 2024

Edge Works Tulsa (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you when you visit our website, place an order, contact us, or interact with us in any other way. The types of information we may collect include:

1.1 Personal Information:

Contact Details: Name, email address, phone number, and mailing address.
Payment Information: Credit/debit card details or other payment information provided during a transaction (processed securely by a third-party payment processor).

1.2 Non-Personal Information:

Device Data: IP address, browser type, operating system, and access times.
Usage Data: Pages viewed, time spent on our website, and navigation patterns.

1.3 Shipping Information:

Details of items sent for sharpening, including descriptions of the items and related preferences.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 Service Delivery:

Process and fulfill orders.
Provide updates regarding order status.
Respond to inquiries or customer service requests.

2.2 Business Operations:

Maintain and improve our website and services.
Personalize user experience and provide tailored content.
Conduct internal analytics and research to enhance efficiency.

2.3 Marketing and Communications:

Send promotional materials and newsletters, if you opt-in.
Inform you of new services, offers, or updates relevant to your interests.

2.4 Legal Compliance:

Enforce our Terms and Conditions.
Comply with applicable laws and regulations.
Detect, investigate, and prevent fraudulent or unlawful activities.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their direct marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers:

We share information with third-party vendors, such as payment processors, shipping carriers, and IT service providers, to facilitate the delivery of our services.

3.2 Legal Requirements:

We may disclose your information if required to comply with legal obligations, such as subpoenas or court orders.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

4.1 Types of Cookies We Use:

Essential Cookies: Required for the website to function properly.
Analytical Cookies: Help us analyze how users interact with our site to improve functionality.
Preference Cookies: Store user preferences to provide a personalized experience.

4.2 Your Choices:

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

5. Data Security

We implement robust security measures to protect your personal information. These measures include:

Encryption of sensitive data during transmission.
Secure storage systems to safeguard data against unauthorized access.
Regular monitoring of our systems for potential vulnerabilities.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction:

You have the right to access and correct any inaccuracies in your personal information.

6.2 Opt-Out of Marketing:

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our communications or by contacting us directly.

6.3 Data Deletion:

You may request the deletion of your personal information, subject to our need to retain certain data for legal or operational purposes.

7. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to remove it.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated policy.